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  • 1.  Variable in Labels of the Menu buttons - Digital Bot Flow

    Posted 06-19-2023 04:14
    No replies, thread closed.

    Hi everyone,
    I am developing a Digital Bot Flow on Genesys Cloud. The bot is multi-language: English, Italian, Spanish, French and German.
    I am having problems with the "Digital Menu" with the button labels.
    Inside the label, in the "Digital Menu" block, using "Expressions" I have inserted a variable (type String) that prints the labels of the menu buttons dynamically so that I can use different labels for each language.
    However, after I save and publish, I get an error (SEE IMAGE) and the conversation with the bot is interrupted.


    How do I solve this problem of the variable inside the label?  I need to have a "dynamic" menu based on the language!

    Best regards,

    Serena


    #ArchitectureandDesign
    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels
    #Implementation
    #Unsure/Other

    ------------------------------
    Serena Spaccesi
    Indra Italia spa
    ------------------------------


  • 2.  RE: Variable in Labels of the Menu buttons - Digital Bot Flow

    Posted 06-19-2023 05:06
    No replies, thread closed.

    Can you share with us where you're declaring and setting the value of the labelSend variable? 



    ------------------------------
    Vaun McCarthy
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  • 3.  RE: Variable in Labels of the Menu buttons - Digital Bot Flow

    Posted 06-19-2023 05:50
    No replies, thread closed.

    I set the variable labelSend in an Update Block shown in the image.

    In the section "Data" (in Resources) I also set the initial value: "SEND".

    Thanks 



    ------------------------------
    Serena Spaccesi
    Indra Italia spa
    ------------------------------

    Original Message


  • 4.  RE: Variable in Labels of the Menu buttons - Digital Bot Flow

    Posted 06-19-2023 05:45
    No replies, thread closed.

    Hi Serena,

    You need to declare the variable somewhere in the flow before you can use it, or you'll get that error message.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 5.  RE: Variable in Labels of the Menu buttons - Digital Bot Flow

    Posted 06-19-2023 06:16
    No replies, thread closed.

    Jan Heinonen I have initialised the variable labelSend. If I print the variable Flow.labelSend in the communicate block, as the FIRST block of the flow, it prints it correctly with correct initial value.



    ------------------------------
    Serena Spaccesi
    Indra Italia spa
    ------------------------------

    Original Message


  • 6.  RE: Variable in Labels of the Menu buttons - Digital Bot Flow

    Posted 06-20-2023 05:35
    No replies, thread closed.

    Hi Serena,

    I did some more testing on this and for me the error message goes away when I select the variable in the label field.

    I can publish the flow and it is working as intended, but when I edit the flow again the error message is there.

    This is probably something that needs to be reported to support so they can fix it.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 7.  RE: Variable in Labels of the Menu buttons - Digital Bot Flow

    Posted 06-20-2023 06:01
    No replies, thread closed.

    I suspect what you're seeing there is a defect as I had that happen in a few flows last week.

     




    Original Message


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