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  • 1.  Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-09-2023 09:34
    No replies, thread closed.

    Good Morning WEM Community!  If you are a Genesys Cloud Workforce Management user who has come to us from one of our Workforce Management competitors, I would love to talk with you and discuss your experience!  Please respond to this thread if you are interested in connecting or feel free to message me directly at:  robert.beasley@genesys.com

    Thank you in advance for your time and I look forward to speaking with you!


    #Workforce Management
    #Forecasting
    #ScheduleManagement

    ------------------------------
    Robert Beasley
    Global Director, Strategic Solutions
    Genesys
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  • 2.  RE: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-10-2023 09:11
    No replies, thread closed.

    Hello Robert,

    I would be glad to assist in any way I can. I have 7 years experience working in NICE IEX WFM at a previous company and 5 years experience working in Verint I360 prior to our Genesys WFM implementation. 



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    Pablo Flores
    Security Service Federal Credit Union
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  • 3.  RE: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-10-2023 14:11
    No replies, thread closed.

    Thank you so much for responding to the post, Pablo!  Would you please send me a couple of good times to connect next week for about 30 minutes so we can meet and discuss?  You can message me direct at robert.beasley@genesys.com

    Hope you have a great weekend!



    ------------------------------
    Robert Beasley
    Global Director, Strategic Solutions
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-10-2023 11:47
    No replies, thread closed.

    Happy Friday,

    I have the following experience and would love to assist:

    • 10 years experience with Verint
    • 3 years experience with InContact however this was as a Manager for a team of new hired agents
    • 1 year with Agyle Time now Playvox
    • 6 months with Tymeshift

    Thank you



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    Cressida Gioiella
    Massachusetts Mutual Life Insurance Company
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  • 5.  RE: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-10-2023 14:12
    No replies, thread closed.

    Cressida, thank you for responding to the post, as well!  Would you also mind sending me a couple of good times to connect next week for about 30 minutes so we can meet and discuss?  You can message me direct at robert.beasley@genesys.com

    Hope you have a great weekend!



    ------------------------------
    Robert Beasley
    Global Director, Strategic Solutions
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-10-2023 17:08
    No replies, thread closed.

    Hello - I have used Calabrio, Aspect and Blue Pumpkin throughout the years. I have 13 years experience in WFM and Telecom Administration. I would be happy to provide feedback. 

    -Melanie



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    Melanie Williams
    Camis Inc
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  • 7.  RE: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-13-2023 08:58
    No replies, thread closed.

    Good Morning @Melanie Williams 

    Please shoot me an email to robert.beasley@genesys.com and let me know what would be a good day/time to connect this week!  Thank you again for responding to the post!



    ------------------------------
    Robert Beasley
    Global Director, Strategic Solutions
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: Verint, NICE, Aspect (Alvaria), and/or Calabrio Workforce Management experience?

    Posted 03-13-2023 14:52
    No replies, thread closed.

    20+ years in WFM from TCS, Blue Pumpkin (through the latest Verint release), IEX (shudder), and a small time with I3.  



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    Brent Price
    Applied Systems
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