A place to ask questions, connect with others, and stay in the know
Good Morning WEM Community! If you are a Genesys Cloud Workforce Management user who has come to us from one of our Workforce Management competitors, I would love to talk with you and discuss your experience! Please respond to this thread if you are interested in connecting or feel free to message me directly at: firstname.lastname@example.org
Thank you in advance for your time and I look forward to speaking with you!
I would be glad to assist in any way I can. I have 7 years experience working in NICE IEX WFM at a previous company and 5 years experience working in Verint I360 prior to our Genesys WFM implementation.
Thank you so much for responding to the post, Pablo! Would you please send me a couple of good times to connect next week for about 30 minutes so we can meet and discuss? You can message me direct at email@example.com
Hope you have a great weekend!
I have the following experience and would love to assist:
Cressida, thank you for responding to the post, as well! Would you also mind sending me a couple of good times to connect next week for about 30 minutes so we can meet and discuss? You can message me direct at firstname.lastname@example.org
Hello - I have used Calabrio, Aspect and Blue Pumpkin throughout the years. I have 13 years experience in WFM and Telecom Administration. I would be happy to provide feedback.
Good Morning @Melanie Williams
Please shoot me an email to email@example.com and let me know what would be a good day/time to connect this week! Thank you again for responding to the post!
20+ years in WFM from TCS, Blue Pumpkin (through the latest Verint release), IEX (shudder), and a small time with I3.
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.