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  • 1.  View Evaluation Versions

    Posted 11-30-2023 16:06
    No replies, thread closed.

    When an evaluator changes a score, we should be seeing the revisions per View a completed evaluation - Genesys Cloud Resource Center

    The blue button to toggle through evaluation versions is not showing up in our system, even though we have all permissions required. Am I missing a permission or setting? Revisions are allowed in the form's settings. Hoping this is something simple, thanks!


    #QualityManagement

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    Jeremy Walts
    EmblemHealth
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  • 2.  RE: View Evaluation Versions

    Posted 12-01-2023 11:52
    No replies, thread closed.

    Hi Jeremy. Did you publish the form when you altered to allow for revisions?



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    Mark Fagus
    Genesys - Employees
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  • 3.  RE: View Evaluation Versions

    Posted 12-04-2023 11:00
    No replies, thread closed.

    Hey Mark! This setting has been enabled on the form and published since it was created. Short answer -- yes :) 



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    Jeremy Walts
    EmblemHealth
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    Original Message


  • 4.  RE: View Evaluation Versions

    Posted 12-08-2023 09:59
    No replies, thread closed.

    Following up -- any ideas?



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    Jeremy Walts
    EmblemHealth
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    Original Message


  • 5.  RE: View Evaluation Versions

    Posted 12-21-2023 14:49
    No replies, thread closed.

    Hey Jeremy,

    I'd suggest reaching out to CARE to get some help with troubleshooting this.



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    Herrick Mai
    Genesys - Employees
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    Original Message


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