Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Views and Dashboards

    Posted 03-16-2020 15:59
    No replies, thread closed.
    All, 

    Prior, we were able to view the performance for a queue that was used to perform Outbound calls. We are no longer to view the performance, any suggestions on how can get this info. Below is a screenshot of what i'm referring to.  

    #QualityManagement
    #Reporting/Analytics

    ------------------------------
    Shanee Gutierrez
    Akyta, Inc.
    ------------------------------


  • 2.  RE: Views and Dashboards

    Posted 03-17-2020 03:11
    No replies, thread closed.
    Hello Shanee Gutierrez,

    Do you mean the top row which shows the total?
    If yes, the problem could be the total number of queues configured on your system.
    As the performance tab can show only 50 queues per page, it is not able to show the total.
    You can see the total performance by selecting the queue only (per queue basis).

    Regards,
    Raj




    ------------------------------
    Ratnarajah Rajkumar
    SPIE ICS AG
    ------------------------------

    Original Message


  • 3.  RE: Views and Dashboards

    Posted 03-17-2020 03:59
    No replies, thread closed.
    For Outbound calls you would want to add the Handled and Outbound columns. Outbound calls are not counted in the offered or answered columns. Click on the plus sign to the right of the column names to add these.

    ------------------------------
    Richard Chandler
    G3 Comms Ltd
    ------------------------------

    Original Message


Related Content