Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Visibility of private dashboard in the dashboard summary page

    Posted 01-23-2025 05:36

    Hi! I'm working a global product specialist, so in some areas of Geneyss Cloud I would prefer to have better visibility than my country users. As a person responsible for Analytics and QM topics, I would like to be able to see all dashboards, even private ones from other users. Is there a way to configure permissions is such way?

    Plus I would also like to be able to export information with the dashboard titel, owner, when it was created, when it was last edited and if it's public/private/shared. This will help me to have a better control on how many dashboards each country created. 

    #Reporting/Analytics #dashboards


    #Reporting/Analytics

    ------------------------------
    Ekaterina (Kate) Kononova
    Product Development | Data, Analytics & Quality Management
    Sweden
    ------------------------------


  • 2.  RE: Visibility of private dashboard in the dashboard summary page
    Best Answer

    Posted 01-23-2025 06:59

    Hi Ekaterina,

    If you configure the permissions correctly, you should be able to see all dashboards including private ones within the Dashboard Owners tab: Performance dashboard owners 

    • For an admin to view or delete the dashboards owned by users in their respective divisions:
      • Analytics > Dashboard Configurations > Delete Active
      • Analytics > Dashboard Configurations > Delete Inactive
      • Analytics > Dashboard Configurations > View Private
      • Directory>user>view division access

    There is no way of exporting them, but I did find an idea on the ideas portal: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-1132



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources