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  • 1.  Visual IVR

    Posted 09-02-2022 19:59
    No replies, thread closed.
    Hi everyone, everything fine?

    Has anyone done a visual IVR using Genesys Cloud? I have some demands and I would like to know if anyone of you has experience with this, I also want to understand, if we can think about using Architect to generate deliveries, validations and customer migrations for visual service.

    Thanks
    Regards
    #Routing(ACD/IVR)

    ------------------------------
    Rita Henllembart
    Coddera Software Ltda
    ------------------------------


  • 2.  RE: Visual IVR

    Posted 09-06-2022 20:03
    No replies, thread closed.
    The elusive Visual IVR - a feature released by a competitor, touted in EVERY demo, and probably never a single customer using it.  Well, never fear, Genesys is on the same bandwagon.  With the release of Digital Bot Flows, you too can have a Visual IVR for all your messaging channels.  They call it Digial Menus: https://help.mypurecloud.com/articles/build-a-primary-digital-menu-for-all-tasks-in-genesys-digital-bot-flows/

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Visual IVR

    Posted 09-07-2022 14:36
    No replies, thread closed.
    Robert,

    Thank you very much for your contribution, it will be of great value in defending the projects.

    Regards

    ------------------------------
    Rita Henllembart
    Coddera Software Ltda
    ------------------------------

    Original Message


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