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Visualizing Screen Recording on Purecloud - voice/image not synchronized

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  • 1.  Visualizing Screen Recording on Purecloud - voice/image not synchronized

    Posted 04-18-2019 06:10
    No replies, thread closed.
    Hi everyone,

    When reviewing some screen recordings on Purecloud Interface, clicking "View Screen Recordings" on interaction detail, I've been noticing that the sound is not synchronized with the image, there's a delay between the voice and the image. Has anyone had the same problem?

    Sorry if this is not a new topic.

    Thank you in advance.

    Best regards,
    Ana Laia,
    #Unsure/Other

    ------------------------------
    Ana Laia
    ACCENTURE CONSULTORES DE GESTAO SA
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