Genesys Cloud - Main

It is possible to generate a development to have a historical report that shows the interactions with voice recording and screen recording. The idea is to differentiate if the interaction has an audio or video by screen recording to generate filters.
#Reporting/Analytics

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Ismael Venturi
Sixbell Peru S.A.C
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Hello!  The APIs do not currently have the ability to locate conversations that contain a successful screen recording.  We are tracking the interest in that feature here: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-12

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Ryan Legner
Staff Product Manager, Genesys Cloud CX
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Thanks Ryan, enter my interest in the functionality.

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Ismael Venturi
Sixbell Peru S.A.C
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Original Message:
Sent: 08-09-2022 15:25
From: Ryan Legner
Subject: Voice and screen recording history report

Hello!  The APIs do not currently have the ability to locate conversations that contain a successful screen recording.  We are tracking the interest in that feature here: https://genesyscloud.ideas.aha.io/ideas/ANLS-I-12

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Ryan Legner
Staff Product Manager, Genesys Cloud CX
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