hannchiad | 2024-01-16 04:05:27 UTC | #1
Voice Bot Flow - Looking for sample flow on how to collect account info or employee number. Thanks and appreciate your feedback and sharing.
jacobshaw | 2024-01-17 16:41:13 UTC | #2
Hi @hannchiad Below is the YML for a Bank bot flow that collects account number for the purpose of checking account balance. https://developer.genesys.cloud/devapps/archy/exampleFlows/default/defaultBankBotBotFlow
hannchiad | 2024-01-24 10:24:17 UTC | #3
Thanks @jacobshaw. Appreciate your response. Do you have any sample working flow that collect employee ID? If you do, can you share with me the i3BotFlow please? Thanks
jacobshaw | 2024-01-24 22:02:10 UTC | #4
I don't have one on hand for the employee id, but you should be able to adapt the one above to your purposes. You would add a new slot for the employee id and a new intent which will trigger the collection of the id from the caller. It would follow the same pattern as collecting the account number.
hannchiad | 2024-01-25 00:12:56 UTC | #5
WWID Lookup Bot_v8-0.yaml|attachment (9.2 KB)
Here’s what I’ve tried to look up the worker’s ID/details. But failed, it does not work out as expected.
system | 2024-02-25 00:13:44 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 24127