Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Voice Change while playing Dates.

    Posted 04-02-2025 08:19
    No replies, thread closed.

    Hi team,

    In my Architect flow for the English language, I am using the "Ruth-ntts" voice.
    However, when I try to play a date using the function ToAudioDate(MakeDateTime(2009, 3, 20)), the voice switches from "Ruth-ntts" to a different one.
    Also for Spanish language, I am using the "Lupe-ntts" voice.
    Same issue for Spanish language too..
    Could you please assist in resolving this issue and ensure that the voice remains consistent as "Ruth-ntts" for english and "Lupe-ntts" for spanish when playing the date?
    Thanks

    #ArchitectureandDesign

    ------------------------------
    Haridass Sarangan
    ------------------------------


  • 2.  RE: Voice Change while playing Dates.

    Posted 04-02-2025 09:31
    No replies, thread closed.

    Haridass,

    I'm not certain, but I don't think it uses TTS for playing things like Dates, Numbers etc. Instead it builds the audio up from pre-recorded snippets. (That's certainly how PureConnect used to work.) The idea being that a date is made up of a (relatively) small number of components that can be pre-recorded and optimized.

    HTH



    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------



  • 3.  RE: Voice Change while playing Dates.
    Best Answer

    Posted 04-02-2025 10:00
    No replies, thread closed.

    Correct, the ToAudioX expressions (other than ToAudioTTS) are using runtime data playback using the appropriate system prompts instead of TTS.  You can upload your own recordings for the system prompts if you want.  Otherwise, stick to the TTS expressions.  Note that you will lose the format options that ToAudioDate has and you might need to tweak your date string to get it to play how you want.



    ------------------------------
    Melissa Bailey
    Software Engineer
    ------------------------------

    Original Message


  • 4.  RE: Voice Change while playing Dates.

    Posted 04-02-2025 09:43
    Edited by Samuel Jillard 04-02-2025 09:51
    No replies, thread closed.

    Hello Haridass,

    You will probably better off raising a case with Customer Care for this one as they will be able to help investigate the issue further and look into why the voice is changing (or it could be what Paul said and that it isn't expected to match the voice set)



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Related Content