Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Voice Co-Browse - ending when you navigate to another page

    Posted 12-04-2020 09:17
    No replies, thread closed.
    Hello - I am testing voice co-browse and am having a problem.  As long as I stay on the same page as the one where I entered the security key, cobrowse works.  If the user on the website leaves the initial page or I take control and navigate her away from that page, the session ends.  If I go back to the original page, the session starts back up (session times out if I am not fast enough here).  Does anyone know why this is happening?  I thought maybe it was because the following was required so I had our developers add to a test link but no change

    cobrowse
    I opened a ticket with Genesys Care but no help there

    Any suggestions are appreciated.

    Thanks
    Tom

    #ArchitectureandDesign
    #Implementation
    #Integrations
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Thomas Jackson
    New Avon Company, a Delaware Corporation
    ------------------------------


  • 2.  RE: Voice Co-Browse - ending when you navigate to another page

    Posted 12-07-2020 01:53
    No replies, thread closed.
    Hi Thomas,

    You were close.

    You need to make sure the other pages you navigate to are part of the same domain and the following code needs to be on all the pages you wish co-browse to work on.


    <script src="https://apps.mypurecloud.com/webchat/jsapi-v1.js" type="text/javascript"></script>
<script src="https://cobrowse.mypurecloud.com/cobrowse-jsapi-v1.js?deploymentKey={deployment key from Genesys Cloud Co-browse implementation}" type="text/javascript"></script>
<script>
window.PURECLOUD_COBROWSE_CONFIG = {
    logLevel: 'DEBUG'
};
</script>​


    ------------------------------
    Stephanie Holt
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------

    Original Message


Related Content