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  • 1.  Voice flip from Male to Female within Lex Integrated Flow

    Posted 07-09-2020 19:57
    No replies, thread closed.

    Hey!

    Today we ran into a strange occurrence, we are building out Flows using an Amazon Lex Integration and have Amazon Polly as the engine with Matthew's voice. Today when testing, midcall the voice changed from Matthew to a very robotic female voice. 

    It seems to happen pretty consistently throughout testing but it doesn't always appear to be at the same step within the flow. 

    We have put in a support ticket, but i'm curious if anyone else has experienced something like this with Lex Integrated flows?

    Thanks!


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    Kymberli O'Hagan
    Product Owner, Omni-Channel
    Alberta Motor Association
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  • 2.  RE: Voice flip from Male to Female within Lex Integrated Flow

    Posted 07-09-2020 20:51
    No replies, thread closed.
    Most likely you are reading back text-based numbers in an Audio Prompt - that will use the default, very poor sounding Genesys TTS.  You need to use the ToAudio functions to playback those types of variables.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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