Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Voice Interaction Recording

    Posted 09-16-2018 04:06
    No replies, thread closed.
    Hi,

    I like to know, if a call that is transferred by agent to a mobile phone gets recorded as long as customer (person who called the call center) is on the call.

    Regards
    Rajasree

    ------------------------------
    Rajasree Vajja
    Viacomms Telecom KSCC
    ------------------------------


  • 2.  RE: Voice Interaction Recording

    Posted 09-17-2018 00:51
    No replies, thread closed.
    Hi,

    it seems that not by default.
    Take a look at this

    Continue on external transfer

    By default, PureCloud does not continue recording after an external transfer that results in an external to external connected call. However, you can enable this behavior in the external trunk settings under Media.



    ------------------------------
    Tomi Hakkarainen
    Vintor Oy
    ------------------------------

    Original Message


  • 3.  RE: Voice Interaction Recording

    Posted 09-17-2018 03:14
    No replies, thread closed.
    Thanks a lot for the quick response.

    ------------------------------
    Rajasree Vajja
    Viacomms Telecom KSCC
    ------------------------------

    Original Message


Related Content