Genesys Cloud - Main

Hi Team,

I have a requirement like 

If we have an unread Voice mail in my mail box it should trigger an outbound call to a mobile saying "you have 5 unread voice mails"

Please let me know the possible way to do this.
#Routing(ACD/IVR)

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Raghavapvds
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You mean like all other phone systems for the last 20 years?  Nothing in GC yet.  Orchestrator could allow for this when it comes out - allowing you to initiate a workflow that could initiate an outbound flow that could call you phone after you insert your number into a contact list of an always-running campaign....  As you can see, not very feasible.  There will be transcription soon, so when you get the voicemail notification, you can "read" your voicemail or just click on the wavefile and listen to it.  

Here is an idea if you want to vote on it:  Allow call to phone when voicemail is | Genesys Cloud Ideas Portal (aha.io)

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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