Genesys Cloud CX

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  • 1.  Voice Prompt and on hold music

    Posted 08-04-2022 03:44
    Hi, is it possible that a voice prompt does not interrupt music but overlay it in an inbound flow?

    Thomas Repking
    Canada Life Group Services Limited

  • 2.  RE: Voice Prompt and on hold music

    Posted 23 days ago
    No. Architect does everything sequentially. Nothing can be done in parallel, which is what this would require.

    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant