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  • 1.  Voice Recordings for Inbound Calls

    Posted 09-28-2018 15:38
    No replies, thread closed.
    Can I export voice recordings for Inbound calls from PureCloud to a local storage on our network

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    Ninette Elashry
    Tykans Group Inc
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  • 2.  RE: Voice Recordings for Inbound Calls

    Posted 09-28-2018 15:48
    No replies, thread closed.
    Yes.  https://help.mypurecloud.com/articles/download-a-recording/

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: Voice Recordings for Inbound Calls

    Posted 09-28-2018 16:00
    No replies, thread closed.
    Thank you for the information but this is to download one recording at a time.. I am looking if there is a way to download in bulk or export our daily interactions.
    Thank you

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    Ninette Elashry
    Tykans Group Inc
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    Original Message


  • 4.  RE: Voice Recordings for Inbound Calls

    Posted 09-28-2018 16:03
    No replies, thread closed.
    This is what I have been looking for too!  I was told back in the spring that it was not available but that it might be something that would be rolled out in Q3 or Q4 of this year.  If you find anything out let me know!  We are required to keep all call recordings for a minimum of 10 years and we would prefer to store them ourselves instead of keeping them in Purecloud.

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    Carrie Redmon
    Utilize Health
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    Original Message


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