Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Voice Sensitivity

    Posted 12 hours ago

    Good afternoon,

    I have seen some comments related to the voice sensitivity issue.  We are currently using a Voice Bot for a handful of TFN's.  Two of the three TFN's are working as intended and the background noise is not picked up.  The third TFN picks up all the background noise such as tapping your fingers and coughing.  The voice sensitivity was changed in lower environments, and it did not resolve the issue.  All three TFN's are pointing to the same call flow and voice bot.


    #ConversationalAI(Bots,VirtualAgent,etc.)

    ------------------------------
    Chris Rohrer
    ------------------------------


  • 2.  RE: Voice Sensitivity
    Best Answer

    Posted 11 hours ago

    Hello Chris,

    I would recommend checking with Product Support to see if there is a mismatch in the configuration of the third setup. If you do open a case, please let me know what the case number is so that I can monitor the issue internally.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Voice Sensitivity

    Posted 11 hours ago
    Edited by Chris Rohrer 10 hours ago

    Hi Jason,

     

    Thank you for your input.  It just seems odd that only one TFN is impacted.  I made test calls in lower environment and prod and received the same results.  I will work back with my devs to see if there are any config issues before reaching out to Prod Support.  I appreciate it. 

     

    Regards,

    Chris Rohrer




    Original Message


Related Content