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  • 1.  Voice Survey customization

    Posted 11-13-2024 12:08
    No replies, thread closed.

    Good morning, 

    Another two questions on voice surveys.

    1) Am I able to customize the automated voice on the survey?

    2) Is there any way to provide the caller with an open ended response similar to the text box that one would normally see in a survey like this (such as "is there anything else you'd like to tell us today" or to allow them a chance to provide more color to their rating answer)?


    #Connect with a Customer (NEW)
    #SystemAdministration
    #Unsure/Other

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    Rob Eckert
    AVP
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  • 2.  RE: Voice Survey customization
    Best Answer

    Posted 11-13-2024 12:21
    No replies, thread closed.

    Hello Rob, 

    I don't think this is customizable at this time besides changing the language, this would be a great idea though!

    I don't know if this is possible, I recommend reviewing this documentation and seeing if you can try and build something out. 

    Hopefully the community can provide more input or even a solution though!

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Voice Survey customization

    Posted 11-13-2024 12:42
    No replies, thread closed.

    Another question - is there a possibility to disable voice input and allow only DTMF responses?



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    Armands Bunkovskis
    Business development
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    Original Message


  • 4.  RE: Voice Survey customization

    Posted 12-02-2024 04:35
    No replies, thread closed.

    Hi Armands,

    Just adding the Genesys Cloud Product Ideas Lab Idea you created for this, in case anyone else in the community looks for the same questions/answer, they will find your idea



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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