Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Voice Survey Flow – Genesys TTS not supported error

    Posted 03-06-2026 02:48

    Hi everyone,

    I'm having an issue while publishing a Voice Survey Flow in Genesys Cloud.

    I receive the following errors:

    • Text to speech engine 'Genesys TTS' does not support flow type voicesurvey.

    • The default engine set for language 'fr-FR' in organization-level settings is not supported by this flow type so a new engine must be selected.

    Context:

    • Flow type: Voice Survey Flow

    • Language: fr-FR

    • Org-level default TTS: Genesys TTS

    Has anyone experienced this before?
    Which TTS engine is supported for Voice Survey Flows, and how should it be configured for fr-FR?

    Thanks for your help!


    #ArchitectandDesign

    ------------------------------
    Ragheb Gmira
    Consultant IT
    ------------------------------


  • 2.  RE: Voice Survey Flow – Genesys TTS not supported error
    Best Answer

    Posted 03-06-2026 03:36
    Edited by Cameron Tomlin 03-06-2026 07:47

    Hi Ragheb,

    I believe this occurs because Voice Survey flows do not support the default Genesys TTS engine. In most cases you'll need to select Genesys Enhanced TTS (or another supported TTS provider) instead.

    If the org-level default for fr-FR is set to Genesys TTS, Architect will require a different engine that is supported for Voice Survey flows.

    Resource Center:

    https://help.mypurecloud.com/articles/work-with-voice-survey-flows/

    I also found a related thread that discusses the same behaviour:

    https://community.genesys.com/discussion/genesys-voice-survey-issue-with-tts-engine-availability

    Hope this helps.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------