Genesys Cloud - Main

Hi everyone,

I'm having an issue while publishing a Voice Survey Flow in Genesys Cloud.

I receive the following errors:

• Text to speech engine 'Genesys TTS' does not support flow type voicesurvey.

• The default engine set for language 'fr-FR' in organization-level settings is not supported by this flow type so a new engine must be selected.

Context:

• Flow type: Voice Survey Flow

• Language: fr-FR

• Org-level default TTS: Genesys TTS

Has anyone experienced this before?
Which TTS engine is supported for Voice Survey Flows, and how should it be configured for fr-FR?

Thanks for your help!

Hi Ragheb,

I believe this occurs because Voice Survey flows do not support the default Genesys TTS engine. In most cases you'll need to select Genesys Enhanced TTS (or another supported TTS provider) instead.

If the org-level default for fr-FR is set to Genesys TTS, Architect will require a different engine that is supported for Voice Survey flows.

Resource Center:

https://help.mypurecloud.com/articles/work-with-voice-survey-flows/

I also found a related thread that discusses the same behaviour:

https://community.genesys.com/discussion/genesys-voice-survey-issue-with-tts-engine-availability

Hope this helps.

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Phaneendra
Technical Solutions Consultant
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