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  • 1.  Voice Survey Opt In Data

    Posted 04-29-2025 10:41
    No replies, thread closed.

    Hello - 

    We have a voice survey configured in our instance where the customer has the ability to opt into the survey prior to speaking with an agent. They are presented with the message "If you would like to take part in a survey, press one. Otherwise hold the line and you will be connected to an agent".   Is there a way to allow the agent to see if the customer opted into the survey?  Thinking if there is a way for us to capture it in our Script as a data point along with other data points that are gathered?


    #Routing(ACD/IVR)

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    Janine Ankney
    Operations Product Management - Genesys
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  • 2.  RE: Voice Survey Opt In Data
    Best Answer

    Posted 04-29-2025 11:00
    No replies, thread closed.

    Hello,

    You can save some participant data in the Architect flow if they opted into survey, and display that in a script.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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  • 3.  RE: Voice Survey Opt In Data

    Posted 05-02-2025 07:48
    No replies, thread closed.

    Thank you for this!  We are still new to Genesys Cloud and Architect and are still trying to get a good understanding of the way our call flow and survey flows were configured and built.  We have looked in the architect flow and are running into challenges locating and determining the right place for this to take place.  Any additional insight or thoughts would be greatly appreciated!



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    Janine Ankney
    Omni Solutions Lead - Genesys
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    Original Message


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