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  • 1.  Voice surveys registering 0

    Posted 11-12-2024 15:41
    No replies, thread closed.

    We have been testing voice surveys and we have 2 questions. If the customer does not answer the first question, it is registering as a 0 and is bringing down the overall percent. I attempted to use a decision to evaluate the slot for question 1, and if its 0, disconnect, but nothing seems to work. Do you know if a question is skipped, is the slot == 0, Null, or something else? 

    How can I exit the survey if the first question is not answered and not record the survey at all


    #QualityManagement

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    Nick Argeson
    Telephony Admin
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  • 2.  RE: Voice surveys registering 0

    Posted 11-12-2024 17:00
    No replies, thread closed.

    Hey Nick,

    Have you republished after making the changes?

    I would recommend taking a look at this Resource Center article and check out the Invalid Response section.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Voice surveys registering 0

    Posted 11-13-2024 09:03
    No replies, thread closed.

    Yeah, I can't get the task to take the "conditions not met" route. I also can't figure out how to evaluate the question score variable. 

    Can't write to participant data in a survey flow, so Im unable to even see what values the variables are holding. 



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    Nick Argeson
    Telephony Admin
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    Original Message


  • 4.  RE: Voice surveys registering 0
    Best Answer

    Posted 11-14-2024 11:06
    No replies, thread closed.

    Hi Nick,

    Can you add this action after the first question, with the Expression "IsNotSetOrEmpty(GetSurveyQuestionAnswer(Form.Group1_Question1)) "? Second screenshot includes more details about this function. 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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    Original Message


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