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  • 1.  Voice transcription for non-English speaking participants

    Posted 07-30-2025 02:14
    Edited by Parvez Alam 07-30-2025 02:17

    I went through Genesys Cloud Developer Center and able to implement it for English speaking customer.

    How to get Spanish speaking customer transcription? I am setting language code in Architect flow task (& end the task to make it effective) before transferring to live agent.


    #Architect
    #EmbeddableFramework
    #PlatformAPI
    #Triggers

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    Parvez Alam
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  • 2.  RE: Voice transcription for non-English speaking participants

    Posted 08-01-2025 03:04

    Never mind. It is resolved after enabling support languages under in-queue call flow.



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    Parvez Alam
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  • 3.  RE: Voice transcription for non-English speaking participants

    Posted 08-04-2025 15:23

    Sorry, I hadn't gotten around to asking that yet...



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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