Genesys Cloud - Main

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction. 

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

Did you turn on Transcription in the Organization Settings and for each queue that is recorded?  

You can also enable in a flow:



------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

Hello Robert,

I have turned transcription on at the ORG level, as well as the queue level.  As for the flow level, when following the instructions in the resource center about enabling it in the flow, i cannot locate the tool under the Audio tool bar.

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC
------------------------------

Original Message:
Sent: 08-22-2020 22:33
From: Robert Wakefield-Carl
Subject: Voice Transcription

Did you turn on Transcription in the Organization Settings and for each queue that is recorded?

You can also enable in a flow:

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

Any policies that delete recordings?  What org language?

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

Hello Vaun,

Thanks, i checked the policies and none that would affect the agents in the queue i am dealing with, and our ORG language is set to English.

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC
------------------------------

Original Message:
Sent: 08-23-2020 00:25
From: Vaun McCarthy
Subject: Voice Transcription

Any policies that delete recordings?  What org language?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

And, you have Genesys Cloud 3 licenses?

------------------------------
Dan Fontaine
Altivon
------------------------------

Original Message:
Sent: 08-23-2020 09:06
From: Scott McCann
Subject: Voice Transcription

Hello Vaun,

Thanks, i checked the policies and none that would affect the agents in the queue i am dealing with, and our ORG language is set to English.

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC

Original Message:
Sent: 08-23-2020 00:25
From: Vaun McCarthy
Subject: Voice Transcription

Any policies that delete recordings?  What org language?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

Ho Dan, 

Yes we have Genesys Cloud 3 Licensing.  I have went over each step of setting this up using the resource center docs and based on those it Should be functional.  Is there a lag time from when call ends to when transcription is completed that you know of?

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC
------------------------------

Original Message:
Sent: 08-23-2020 10:57
From: Dan Fontaine
Subject: Voice Transcription

And, you have Genesys Cloud 3 licenses?

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 08-23-2020 09:06
From: Scott McCann
Subject: Voice Transcription

Hello Vaun,

Thanks, i checked the policies and none that would affect the agents in the queue i am dealing with, and our ORG language is set to English.

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC

Original Message:
Sent: 08-23-2020 00:25
From: Vaun McCarthy
Subject: Voice Transcription

Any policies that delete recordings?  What org language?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

Hello Scott,

Do you have BYOCC or Cloud Voice? At present you cannot do this with premises Edge devices. In addition the flow language needs to be US English or US Spanish. UK and AU English should come out this week.

------------------------------
RICHARD CHANDLER
Conn3ct
------------------------------

Original Message:
Sent: 08-23-2020 11:25
From: Scott McCann
Subject: Voice Transcription

Ho Dan,

Yes we have Genesys Cloud 3 Licensing.  I have went over each step of setting this up using the resource center docs and based on those it Should be functional.  Is there a lag time from when call ends to when transcription is completed that you know of?

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC

Original Message:
Sent: 08-23-2020 10:57
From: Dan Fontaine
Subject: Voice Transcription

And, you have Genesys Cloud 3 licenses?

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 08-23-2020 09:06
From: Scott McCann
Subject: Voice Transcription

Hello Vaun,

Thanks, i checked the policies and none that would affect the agents in the queue i am dealing with, and our ORG language is set to English.

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC

Original Message:
Sent: 08-23-2020 00:25
From: Vaun McCarthy
Subject: Voice Transcription

Any policies that delete recordings?  What org language?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------

Thanks, i was under the impression we had BYOCC, but found out we we actually have BYOC-Premise, which explains why i could not get it to work..Thanks everyone for all the feedback

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC
------------------------------

Original Message:
Sent: 08-24-2020 03:31
From: Richard Chandler
Subject: Voice Transcription

Hello Scott,

Do you have BYOCC or Cloud Voice? At present you cannot do this with premises Edge devices. In addition the flow language needs to be US English or US Spanish. UK and AU English should come out this week.

------------------------------
RICHARD CHANDLER
Conn3ct

Original Message:
Sent: 08-23-2020 11:25
From: Scott McCann
Subject: Voice Transcription

Ho Dan,

Yes we have Genesys Cloud 3 Licensing.  I have went over each step of setting this up using the resource center docs and based on those it Should be functional.  Is there a lag time from when call ends to when transcription is completed that you know of?

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC

Original Message:
Sent: 08-23-2020 10:57
From: Dan Fontaine
Subject: Voice Transcription

And, you have Genesys Cloud 3 licenses?

------------------------------
Dan Fontaine
Altivon

Original Message:
Sent: 08-23-2020 09:06
From: Scott McCann
Subject: Voice Transcription

Hello Vaun,

Thanks, i checked the policies and none that would affect the agents in the queue i am dealing with, and our ORG language is set to English.

------------------------------
Scott McCann
Envision Pharmaceutical Services, LLC

Original Message:
Sent: 08-23-2020 00:25
From: Vaun McCarthy
Subject: Voice Transcription

Any policies that delete recordings?  What org language?

------------------------------
Vaun McCarthy
NTT New Zealand Limited

Original Message:
Sent: 08-22-2020 10:13
From: Scott McCann
Subject: Voice Transcription

Has anyone set up voice transcription?  I attempted to set it up and activate it on my organization following all the steps in the resource center documents, however i cannot seem to get it to work.  Trunks are set to record, edge devices have the proper firmware.  All other set up steps per the resource center articles ( turned on at org level, activated on the queue, etc) have been completed however when i look for a transcript it just tells me there is no transcript for the interaction.

Just checking if anyone has had success with this.

Thank you,



#Unsure/Other

------------------------------
Scott McCann
EnvisionRx
------------------------------