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I created a group and enabled voicemail. I replaced the default greeting with a custom one. When I call the voicemail it plays my custom greeting then plays a secondary default message stating "Please record you message after the tone. When you are finished recording you may hang up or press # for additional options"

Is there a way to get rid of that second part? I only want it to play my custom greeting. 

Try following this article:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com)

It means editing the Voicemail Flow, which is a chore in itself.  

I created a group and enabled voicemail. I replaced the default greeting with a custom one. When I call the voicemail it plays my custom greeting then plays a secondary default message stating "Please record you message after the tone. When you are finished recording you may hang up or press # for additional options"

Is there a way to get rid of that second part? I only want it to play my custom greeting. 

Thank you. This is helpful. I don't really want to change the default voicemail flow but maybe I can create a custom Voicemail flow? 

Try following this article:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com)

It means editing the Voicemail Flow, which is a chore in itself.  

I created a group and enabled voicemail. I replaced the default greeting with a custom one. When I call the voicemail it plays my custom greeting then plays a secondary default message stating "Please record you message after the tone. When you are finished recording you may hang up or press # for additional options"

Is there a way to get rid of that second part? I only want it to play my custom greeting. 

That is the crux of the matter.  There is only one voicemail flow for the entire ORG and not a lot of easy customization points.  I put some ideas up a year or so ago about voicemail flow.

Thank you. This is helpful. I don't really want to change the default voicemail flow but maybe I can create a custom Voicemail flow? 

Try following this article:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com)

It means editing the Voicemail Flow, which is a chore in itself.  

I created a group and enabled voicemail. I replaced the default greeting with a custom one. When I call the voicemail it plays my custom greeting then plays a secondary default message stating "Please record you message after the tone. When you are finished recording you may hang up or press # for additional options"

Is there a way to get rid of that second part? I only want it to play my custom greeting. 

That is the crux of the matter.  There is only one voicemail flow for the entire ORG and not a lot of easy customization points.  I put some ideas up a year or so ago about voicemail flow.

Thank you. This is helpful. I don't really want to change the default voicemail flow but maybe I can create a custom Voicemail flow? 

Try following this article:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com)

It means editing the Voicemail Flow, which is a chore in itself.  

I created a group and enabled voicemail. I replaced the default greeting with a custom one. When I call the voicemail it plays my custom greeting then plays a secondary default message stating "Please record you message after the tone. When you are finished recording you may hang up or press # for additional options"

Is there a way to get rid of that second part? I only want it to play my custom greeting. 

Has there been anything else on this matter? 

I see the default voicemail may be division aware? Could there be a division specific flow?

Also could modify this section of the default somehow? 

If(IsSet(Voicemail.EntityGreetingAudio), 
   Voicemail.EntityGreetingAudio,  
   Append(Flow.promptVoicemailWelcome,
          If(IsSet(Voicemail.EntityNameAudio), 
             Voicemail.EntityNameAudio,
             If(IsSet(Voicemail.EntityName),
                ToAudioTTS(Voicemail.EntityName),
                ToAudio(Flow.promptThisUser)
             )
          ) 
   )

That is the crux of the matter.  There is only one voicemail flow for the entire ORG and not a lot of easy customization points.  I put some ideas up a year or so ago about voicemail flow.

Thank you. This is helpful. I don't really want to change the default voicemail flow but maybe I can create a custom Voicemail flow? 

Try following this article:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com)

It means editing the Voicemail Flow, which is a chore in itself.  

I created a group and enabled voicemail. I replaced the default greeting with a custom one. When I call the voicemail it plays my custom greeting then plays a secondary default message stating "Please record you message after the tone. When you are finished recording you may hang up or press # for additional options"

Is there a way to get rid of that second part? I only want it to play my custom greeting.