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  • 1.  Voicemail MWI and Access from Salesforce Emdedded Client?

    Posted 06-14-2019 13:30
    No replies, thread closed.
    Community,

    Is there a way to see voicemail message waiting indication (MWI) in the PureCloud Salesforce  Embedded Client? Or is there some kind of way to enable quick access to voicemail from the Embedded Client?
    Is there a way to turn that on somehow?
    I've looked all through the client and the Resource Center and can't find anything.
    #Integrations
    #Telephony

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    Greg Beal
    ConvergeOne
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  • 2.  RE: Voicemail MWI and Access from Salesforce Emdedded Client?

    Posted 06-14-2019 14:06
    Edited by George Ganahl 06-14-2019 14:07
    No replies, thread closed.
    I don't know of a way to get notification in that client when a voicemail is waiting. Dial *86 from that client to check voicemail for the logged-in user.

    https://help.mypurecloud.com/articles/about-the-telephone-user-interface/

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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