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  • 1.  Voicemail not showing caller number

    Posted 02-20-2025 06:43
    No replies, thread closed.

    Hi - Seems there has been an update where numbers are not showing for Voicemails it just shows the name of the inbox , any one else experiencing the same issue.
    Is there a setting i can change ?


    #Telephony

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    Johnson Agyemang
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  • 2.  RE: Voicemail not showing caller number
    Best Answer

    Posted 02-20-2025 08:15
    No replies, thread closed.

    Hi Johnson,

    It looks like there was an issue, but a fix was rolled out for this a couple of days ago.  If you have new examples (within the last 24 hours) not showing the number, I would recommend raising a case with customer care to investigate further.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Voicemail not showing caller number

    Posted 03-02-2025 13:47
    No replies, thread closed.

    This is still an on going issue:

    From my trouble ticket:

    Good Day and thank you for the logs. Our development team acknowledges the issue affecting multiple organizations. We have an ongoing change ticket that is pending review and approval.

     

    I will keep you updated as soon as the ETA is provided.



    ------------------------------
    Jeff Russell
    Senior Voice Analyst
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    Original Message


  • 4.  RE: Voicemail not showing caller number

    Posted 02-21-2025 08:12
    No replies, thread closed.

    Hi Johnson - we are experiencing something opposite of this, we only see the # in voicemail and call history - no name attached.  We see the name in Interactions though, so we know we are getting it.  Does anyone know if the intention from the 2-3-25 release to only show names from the ECL, because that seems to be what we are seeing.



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    Brent Bucey
    Telecommunication Analyst
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    Original Message


  • 5.  RE: Voicemail not showing caller number

    Posted 02-21-2025 15:13
    No replies, thread closed.

    As far as I can see, the intent is to show the phone number for callers who are not configured in External Contacts, and to show the External Contact's name with a link to the contact when the number is configured there.



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    ------------------------------

    Original Message


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