Genesys Cloud - Main

I'm having an issue with the Change Voicemail PIN functionality.

I have assigned a group of users the "communicate - user" role which contains the "Voicemail>voicemail>receive voicemail" permission required as laid out by this article https://help.mypurecloud.com/articles/change-voicemail-pin/ but the user still does not have the "Voicemail PIN" option available in "Preferences".

Has anyone else come across this issue?

Many Thanks

This is going to sound very odd (I think it's a bug), but adding the Routing>agent>onqueue permission was what caused the Voicemail PIN option to show up in Preferences in my org.

Better answer:

Currently, until a new feature gets turned on for Production, the Voicemail PIN setting is enabled for Communicate users by giving them the "General>Unified Communications" permission.

The Engage User role also grants the needed rights to see the setting.

Thanks George! I've updated the RC article to reflect your answer.