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  • 1.  Voicemail received via Email but not showing in inbox

    Posted 08-13-2018 18:26
      |   view attached
    No replies, thread closed.

    Hi guys

    Normally the agents receive notification and copy of voicemail via email and they are able to see the same voicemail in purecloud inbox.

    However, one of my agents stop being able to see the voicemail in her purecloud inbox but continue to receive a copy/notification via email.

    Any input would be appreciated.

    Many thanks



  • 2.  RE: Voicemail received via Email but not showing in inbox

    Posted 08-31-2018 10:12
    No replies, thread closed.
    Sounds like something in the user is messed up.  Remove the roles for that user, have her log out and back in.  Then add the roles back to the user and have her log out and in again. 


    ------------------------------
    Robert Wakefield-Carl
    Avtex
    Contact Center Innovation Architect
    robertwc@avtex.com
    ------------------------------



  • 3.  RE: Voicemail received via Email but not showing in inbox

    Posted 08-31-2018 14:58
    No replies, thread closed.
    Hello, Yoses.


    This seems to be caused by permission with user. You may want to start investigating with the user permission of the agent whose voicemail is not being received in the PureCloud Inbox. Have you already tried comparing the roles and permission of this agent from other agents whose voicemail is properly working?

    Have you raised this concern to the Customer Care?

    ------------------------------
    Jo Malabag
    Global Digital Team, Customer Success
    Genesys - Employees
    ------------------------------



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