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  • 1.  Voicemail Routing

    Posted 03-06-2019 14:19
    No replies, thread closed.

    Hi,

    We are wondering if skills are re-evaluated when routing a voicemail to an agent? It seems that the skills are still attached to the conversation even if they were removed as part of bullseye routing. Will they be used to select the best possible agent?

    Thanks,
    Tanner


    #Routing(ACD/IVR)

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    Tanner Zinck
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