Genesys Cloud - Main

Hello,

we have voicemails queues and wrap up time for them. however, after receiving the voice-mails the voice mails dont automatically end with a default wrap up.
if the agent doesnt wrap up the interaction can go on for hours until the agent hangs up. anyone else has the same experience?

cheers,

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Savi Prabhu
Water NSW
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Hi Savi,

could you resolve your problem with automatic wrap up time for voicemails? We have the same issue at our client. I would be very interessted in a solution for that.

Cheers,
Tobias

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Tobias Junghans
NTT Germany AG & Co. KG
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Original Message:
Sent: 04-03-2018 22:01
From: Savi Prabhu
Subject: Voicemail wrap-up not timed out

Hello,

we have voicemails queues and wrap up time for them. however, after receiving the voice-mails the voice mails dont automatically end with a default wrap up.
if the agent doesnt wrap up the interaction can go on for hours until the agent hangs up. anyone else has the same experience?

cheers,

------------------------------
Savi Prabhu
Water NSW
------------------------------