Genesys Cloud - Main

We can not delete any of our voicemails from our phone.  But voice or by hitting 7 on the key pad.

The Purecloud system comes on and says that "we are having difficulty with your request at this time, please try again in a few minutes."

This has been going on day 3 now.

all Purecloud updates have been done, and seem to be on the latest Desktop App Version.

We can delete one by one from the desktop app...  listen to message, get disconnected by purecloud, go to desktop app to delete message just listened to ... go back to phone to listen to next message and repeat....

We are a small office and we use this system as a phone system mainly and use our phone more than the app for the interactions.  no speakers on our desks and such as we are all very close together and just use our phones.

Any suggestions?

Thank you for your time,
Dawn

We can not delete any of our voicemails from our phone.  But voice or by hitting 7 on the key pad.

The Purecloud system comes on and says that "we are having difficulty with your request at this time, please try again in a few minutes."

This has been going on day 3 now.

all Purecloud updates have been done, and seem to be on the latest Desktop App Version.

We can delete one by one from the desktop app...  listen to message, get disconnected by purecloud, go to desktop app to delete message just listened to ... go back to phone to listen to next message and repeat....

We are a small office and we use this system as a phone system mainly and use our phone more than the app for the interactions.  no speakers on our desks and such as we are all very close together and just use our phones.

Any suggestions?

Thank you for your time,
Dawn

We can not delete any of our voicemails from our phone.  But voice or by hitting 7 on the key pad.

The Purecloud system comes on and says that "we are having difficulty with your request at this time, please try again in a few minutes."

This has been going on day 3 now.

all Purecloud updates have been done, and seem to be on the latest Desktop App Version.

We can delete one by one from the desktop app...  listen to message, get disconnected by purecloud, go to desktop app to delete message just listened to ... go back to phone to listen to next message and repeat....

We are a small office and we use this system as a phone system mainly and use our phone more than the app for the interactions.  no speakers on our desks and such as we are all very close together and just use our phones.

Any suggestions?

Thank you for your time,
Dawn

We can not delete any of our voicemails from our phone.  But voice or by hitting 7 on the key pad.

The Purecloud system comes on and says that "we are having difficulty with your request at this time, please try again in a few minutes."

This has been going on day 3 now.

all Purecloud updates have been done, and seem to be on the latest Desktop App Version.

We can delete one by one from the desktop app...  listen to message, get disconnected by purecloud, go to desktop app to delete message just listened to ... go back to phone to listen to next message and repeat....

We are a small office and we use this system as a phone system mainly and use our phone more than the app for the interactions.  no speakers on our desks and such as we are all very close together and just use our phones.

Any suggestions?

Thank you for your time,
Dawn