Gladys | 2021-06-23 22:51:52 UTC | #1
Hi Please help us, What oauth method is recommended for integrate the AI platform(BOT VOICE) with Genesys for generate automatic outbound campaigns ?
Jerome.Saint-Marc | 2021-07-13 11:05:35 UTC | #2
Hello,
Sorry for the late reply.
I don't think we have experience with Vozy AI platform.
But if your question is not about connecting a call to Vozy bot from Genesys Cloud, but if it is about being able to send a Platform API request from an external plaform (like Vozy) to Genesys Cloud, you should probably use create and use an OAuth client configured with Client Credentials Grant.
This will allow a server-side application, to get an authorization token, and send Platform API requests like creating an outbound campaign, adding contacts to a callinglist, create/submit a callback, ....
Regards,
system | 2021-08-13 11:05:39 UTC | #3
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