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  • 1.  Wait for Input Action - Digital Bot Flow

    Posted 12-21-2022 08:03
    Hello,

    Does anyone know what the practical use for 'Wait for Input' action may have? The online information does not lineup. Thanks in advance.

    https://help.mypurecloud.com/articles/wait-for-input-action/

    #Architect/Routing
    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels​​​
    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels

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    Matthew Raleigh
    PPD Development, L.P.
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  • 2.  RE: Wait for Input Action - Digital Bot Flow
    Best Answer

    Posted 12-21-2022 12:26
    Before the advent of In Queue Email and Messaging flows, this was as way to "hold" the interaction for a period of time and process the response from the consumer in the 72-hour threading timeline.  Today, I would put this functionality in the In Queue Flows to process or respond over time.  But, this is proactive, not reactive like the Wait for Input.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Wait for Input Action - Digital Bot Flow

    Posted 12-21-2022 12:39
    Thanks, Robert.

    All the best

    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------

    Original Message


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