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  • 1.  Wallboard user

    Posted 01-09-2023 16:48
    No replies, thread closed.
    Is it possible to setup a WallBoard User account without using SSO?

    We have Genesys Cloud using SSO, and would rather not create a 365 account to be a WallBoard user
    #Unsure/Other

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    Joel Wineti
    Rotorua Lakes Council
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  • 2.  RE: Wallboard user
    Best Answer

    Posted 01-14-2023 15:05
    No replies, thread closed.
    If you turn on local authorization and not just SSO, you can use a local account. Everyone wants their piece of the pie, so yes, if you only use SSO, you will need to burn an AD account to allow for the wallboard use to log in.


  • 3.  RE: Wallboard user

    Posted 01-15-2023 18:20
    No replies, thread closed.

    Thanks. If we turn on local authorization, will we still have SSO enabled?




    Original Message


  • 4.  RE: Wallboard user

    Posted 01-16-2023 09:42
    No replies, thread closed.
    Yes, you can use local and SSO authorization at the same time.


  • 5.  RE: Wallboard user

    Posted 01-16-2023 16:29
    No replies, thread closed.
    A related question around SSO, if SSO fails for some reason, maybe an expire SAML cert of something, and you turn SSO only on the GC org, is there way of having a backdoor or "Break Glass" local account to fix the GC org's SSO account..  When we first activated the GC org we create a local account, do you how that is possible..  Additional, if we setup SSO only how would GC care connect, if they do not have an AD account on the GC org..

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    Shalom Benzaquen
    Elevance Health
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    Original Message


  • 6.  RE: Wallboard user

    Posted 01-16-2023 16:39
    No replies, thread closed.
    No, if you get locked out of SSO, you have two choices - use the API to turn that feature off using an Admin-level OAuth or open a ticket with Genesys Support to turn that off.  

    To plan for this, setup an OAuth user with Admin or Master Admin access or maybe a new Role with the ability to enable org settings.  Be sure to test that and have the client/secret saved off so you can use that in and API call using PostMan et al. 


  • 7.  RE: Wallboard user

    Posted 02-17-2023 19:11
    No replies, thread closed.

    Hi Joe,

    I am trying to create/build a wallboard to display rudimentary contact center metrics such as the number of calls offered, handled, abandoned, etc. The built-in dashboard does not have what I need. May I ask what are you using for your dashboard? Thank you.



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    Lim Vo
    Patelco Credit Union
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