Genesys Cloud - UI New Features

Hello Genesys product team,

There seems to be a UI change (as below) introducing in next week's release and unable to find any information whatsoever on what this new warm-invite control look like and how it will function as an agent and if this can be administered with permissions. I appreciate if any help for change management on this.

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Darshan
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Hello! Will there be permissions for this feature or will it be available to all users without. 

I went to the Add participants to an ACD conference call help page in the Resource Center to see if I could come up with any more info. I missed it at first. I see that they added step #5 that mentions the Consult Participant button. That's somewhat confusing since the screenshot in step #4 wasn't updated to show that button.

I see that it mentions some of the scenarios in which the Merge Calls button won't show up. I'm curious if it will show up when the caller has an inbound queue call on hold, then makes a separate outbound queue call. I don't see that addressed in the documentation.

Genesys, it causes problems when the interface and/or functionality is changed without us being able to provide notice and training to the end users. Even as this change is being rolled out to orgs starting today, the only place I can even find a screenshot of what it looks like is from a video posted last Friday in a comment on the Ideas page.

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Dave Halderman
Business Analyst
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Hello Genesys Product team,

I saw this new feature in the weekly release note and learned about the UI changes through this thread, but I could not find any mention of them in the announcement. We would greatly appreciate it if these changes could be announced in advance so we can prepare agent training and operational materials accordingly.

Thanks

It does not seem to be launched for our Org / Region even though it is showing in this week's release notes. Can anyone from product team confirm if it is delayed? I have asked on the idea portal but haven't got any response. 

Hi Darshan, I am in Canada (Ontario) and we normally have the release when we sign in Wed morning.   I kept checking throughout the day yesterday and we didn't have it.  When I signed in today (Thurs), we did have this new feature.

P.S. Thank you for your post above with the link to the idea portal to watch the demo video.

Thanks Kelly for confirming its availability in our region this morning. It is never late to test as they say 😃.