Genesys Cloud - UI New Features

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  • 1.  Warm invite participants to an ACD conference - upcoming feature

    Posted 2 days ago
    Edited by Darshan Dave 2 days ago

    Hello Genesys product team,

    There seems to be a UI change (as below) introducing in next week's release and unable to find any information whatsoever on what this new warm-invite control look like and how it will function as an agent and if this can be administered with permissions. I appreciate if any help for change management on this.



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    Darshan
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  • 2.  RE: Warm invite participants to an ACD conference - upcoming feature

    Posted 2 days ago

    Hello! Will there be permissions for this feature or will it be available to all users without. 



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    Andrea Nadeau
    Technology Consultant
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    Original Message


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