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  • 1.  We cannot make scheduled calls in preview campaigns because the system inserts the country prefix with a + before the number to call

    Posted 08-23-2024 08:20
    No replies, thread closed.

    We have preview campaigns in which calls sometimes have to be rescheduled. The problem is that the system automatically inserts the country prefix with a + before the number to be called. This means that to establish a rescheduled call I would have to call a number like +34111111111 and when doing this, the wireshark logs show an error "503 Service unavailable" y I can not do the call. We have spoken to the SBC team to remove the restriction they have, but they have said they prefer not to change it. We have tried to change it at the number plan level, but this is configured at the Site level and preview campaigns are not associated with Sites. How could I remove the +34 prefix to make rescheduled calls from preview campaigns?

    Thank you very much


    #Outbound

    ------------------------------
    Ana Martin
    Sabio Ibérica, S.A.
    ------------------------------


  • 2.  RE: We cannot make scheduled calls in preview campaigns because the system inserts the country prefix with a + before the number to call

    Posted 08-26-2024 09:58
    No replies, thread closed.

    Hello Ana, 

    I think this highly depends on the SBC, but I did find this document in our resource center. Please let me know if this is what you are looking for. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: We cannot make scheduled calls in preview campaigns because the system inserts the country prefix with a + before the number to call

    Posted 08-27-2024 04:42
    No replies, thread closed.

    thank you very much

    regards



    ------------------------------
    Ana Martin
    Sabio Ibérica, S.A.
    ------------------------------

    Original Message


  • 4.  RE: We cannot make scheduled calls in preview campaigns because the system inserts the country prefix with a + before the number to call
    Best Answer

    Posted 08-27-2024 08:34
    No replies, thread closed.

    Hi Ana,

    While the preview campaign does not have a site assigned, note that the calls are considered as manual from agent so the agent's phone site comes to play.

    Configure your regex in the agent phone site to achieve this:

    Examples of regular expression match and replace for external trunk number transformation - Genesys Cloud Resource Center (mypurecloud.com)

    regex match ^(sip[s]?:|tel:)(\+)(.*)

    regex format $1$3

    For example, this regex changes sip:+17165551212@domain.com to sip:17165551212@domain.com.

    • The regex match goes into the Match Regular Expression fields for both the Calling Address Transformation and the Called Address Transformation.
    • The regex format goes into the Format Regular Expression fields for both the Calling Address Transformation and the Called Address Transformation.

    Also, have you looked into omitting + on the dialed address from the trunk level?


    Transform outbound addresses with regular expressions - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Niel Vicente
    DAMAC Properties Co. LLC
    ------------------------------



  • 5.  RE: We cannot make scheduled calls in preview campaigns because the system inserts the country prefix with a + before the number to call

    Posted 08-29-2024 02:26
    No replies, thread closed.

    thank you very much

    regards



    ------------------------------
    Ana Martin
    Sabio Ibérica, S.A.
    ------------------------------

    Original Message


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