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We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support tu

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  • 1.  We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support tu

    Posted 04-17-2025 16:30
    No replies, thread closed.

    We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support turkish.


    But in new flow we have implemented dynamic prompt and menu's due that in run time turkish is not supporting for speech recognition.

    Even we can't use DTMF due to local regulations and laws.

    Please help me to provide work around for the same.

    Regards,

    Ashoka G


    #Routing(ACD/IVR)

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    Ashoka G
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  • 2.  RE: We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support tu

    Posted 04-17-2025 16:44
    Edited by Jason Kleitz 04-18-2025 09:09
    No replies, thread closed.

    Hello Ashoka,

    See Melissa's response below.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: We have developed New IVR call flow where it can support both english and turkish but unfortunately speech recognition is not working for turkish. As it's working perfectly for english. There was an existing flow for an turkish where it is support tu
    Best Answer

    Posted 04-17-2025 17:55
    No replies, thread closed.

    Speech recognition in call flows does not include Turkish.  https://help.mypurecloud.com/articles/genesys-cloud-supported-languages/ expand the speech recognition section to see which languages that call flows can do speech rec in.  Bot flows can do Turkish (same page, expand the genesys dialog engine bot flows section).



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    Melissa Bailey
    Software Engineer
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    Original Message


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