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Web Chat Attachment or Send File?

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  • 1.  Web Chat Attachment or Send File?

    Posted 05-27-2019 00:19
    No replies, thread closed.
    Hi, 

    Can current PureCloud Web Chat interaction for external customer perform  Web Chat Attachment or Send File from the browser?
    I believe this is a common web chat features available in Zendesk/Salesforce today.

    Based on the help resources its only available for internal contacts only?
     https://help.mypurecloud.com/articles/send-media-and-files-in-chat/

    Thanks for any feedback.



    #DigitalChannels
    #Implementation

    ------------------------------
    Chin Yaw Han
    ITApps Limited
    ------------------------------


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