Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Web Messaging Color Scheme Accessibility Scheme - Undo

    Posted 01-09-2024 14:20
    No replies, thread closed.

    Was wondering if anyone could help me figure out how to switch the text color back to white in our Web Messaging config.  The last Accessibility Web Messaging update that came out a back sometime between August and October changed the look of our Web Messaging widget.  The chat button when from custom html color as the background with white text to custom color with black in the background.  This affected all of the text within, and it looks terrible.  Is there any way around this, or what is the new design "best practice" we should follow?  I would think that our white on blue would meet the contrast requirements, but reading the accessibility pages in resource center just tells me that they tested and met the requirement, not how to actually configure our web messaging to comply, etc. Is it possible to go back to White on Blue from Black on Blue?

    BEFORE:

    AFTER:


    #DigitalChannels

    ------------------------------
    Ryan Cheesman
    Senior Manager, IT Integration Services
    Tandem Diabetes Care Inc. | positively different
    ------------------------------


  • 2.  RE: Web Messaging Color Scheme Accessibility Scheme - Undo
    Best Answer

    Posted 01-09-2024 15:21
    Edited by Cameron Tomlin 07-09-2024 16:59
    No replies, thread closed.

    Only way to change it is to increase the darkness of the blue you use

    To conform to the standards they have for minimum colour contrast (4:5:1) requires this to be automatic

    Here is a W3 article around why that ratio is generally used throughout web design - https://www.w3.org/TR/UNDERSTANDING-WCAG20/visual-audio-contrast-contrast.html#:~:text=The%204.5%3A1%20ratio%20is,sensitivity%20that%20typically%20accompanies%20aging.

    Even in the example that Genesys gave on announcing the change I personally preferred the before which looked nicer, but its more about what is accessible for more people rather than what looks nicer for even most people.


    Edit: Check out this idea, which might support what you are after: https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-136
    ------------------------------
    Anton Vroon
    ------------------------------



  • 3.  RE: Web Messaging Color Scheme Accessibility Scheme - Undo

    Posted 01-09-2024 19:09
    No replies, thread closed.

    Thanks.

     

    I found that using the color picker, that just barley a darker shade of blue did the trick.  The problem is that it doesn't comply with our branding, so I am having to use a really dark blue option we have.  What I don't get is that the standard is optional, not a requirement, so why not offer customers some flexibility to override it?

     

    I appreciate your response Anton.

     

    signature_225592142

    Ryan Cheesman

    SR. MANAGER, IT INTEGRATION SERVICES

     

    P + 858.366.6944

    C + 760.310.2532

     

    Tandem Diabetes Care | positively different

    12400 High Bluff Dr. San Diego CA 92130

    tandemdiabetes.com

     

     

     

    The information in this email (including any attachments) may be privileged and/or confidential and is intended only for the recipient(s) listed above. Any use, disclosure, distribution, or copying of this email is prohibited except by or on behalf of the intended recipient. If you have received this email in error, please notify me immediately and destroy all copies of the transmittal. Thank you.

     

     




    Original Message


  • 4.  RE: Web Messaging Color Scheme Accessibility Scheme - Undo

    Posted 01-10-2024 02:32
    No replies, thread closed.

    Hi - we are committed to ensuring our products meeting WCAG Level AA: this is a design choice, to ultimately build better products. 

    This upcoming change was announced last year, see this other post: https://community.genesys.com/discussion/accessibility-wcag-aa-improved-color-contrast-for-messenger. The choice of text color is auto-determined in order to meet minimum contrast ratio, and we do not allow brands to alter this.



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Web Messaging Color Scheme Accessibility Scheme - Undo

    Posted 01-09-2024 16:48
    Edited by Brad Murlin 01-09-2024 16:50
    No replies, thread closed.

    We ran into this issue as well and to get past it we adjusted the primary color until we got the text color we wanted - we used this online tool to check the contrast ratio to make sure it was into the approved ratio mentioned by Anton.

    Contrast Checker

    Webaim remove preview
    Contrast Checker
    The five boxing wizards jump quickly. The five boxing wizards jump quickly. Web accessibility testing can be difficult! The experts at WebAIM can audit your web site and provide a detailed report to help you remediate accessibility and WCAG compliance issues.
    View this on Webaim >

    Our Zillow blue is pretty similar to your screenshots - we had to go with one of our darker variants to get white text back.



    ------------------------------
    Brad Murlin
    Zillow, Inc.
    ------------------------------



  • 6.  RE: Web Messaging Color Scheme Accessibility Scheme - Undo

    Posted 01-09-2024 19:23
    No replies, thread closed.

    Thank you.  That site is simple and helpful.

     

    signature_225592142

    Ryan Cheesman

    SR. MANAGER, IT INTEGRATION SERVICES

     

    P + 858.366.6944

    C + 760.310.2532

     

    Tandem Diabetes Care | positively different

    12400 High Bluff Dr. San Diego CA 92130

    tandemdiabetes.com

     

     

     

    The information in this email (including any attachments) may be privileged and/or confidential and is intended only for the recipient(s) listed above. Any use, disclosure, distribution, or copying of this email is prohibited except by or on behalf of the intended recipient. If you have received this email in error, please notify me immediately and destroy all copies of the transmittal. Thank you.

     

     




    Original Message


  • 7.  RE: Web Messaging Color Scheme Accessibility Scheme - Undo

    Posted 01-09-2024 19:55
    No replies, thread closed.

    If you want the technical behind that, optimal ration is 4.5:1.  Here is a good sight for examples:  Color | Accessibility Guidelines (carnegiemuseums.org)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content