Genesys Cloud - Main

Hi,

I have migrated from WebChat Guest API ("https://developer.genesys.cloud/commdigital/digital/webchat/guestchat") to WebMessaging Guest API ("https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi"). With WebChat Guest API I had/received information about  "conversation Id" from Genesys Cloud. But when I have migrated to WebMessaging Guest API I have discovered that Genesys Cloud doesn't send this information in the websocket events, I only receive the "message id".

My question is if is it possible to get the "conversation id" using the "message id" consulting any Genesys Cloud API (messaging, conversation, analytics,....)?

Thanks

Hello Eduardo,

I've only used the Javascript APIs but I would assume that ID in the response is the conversationId, or this is not the case?

{  "type": "response",  "class": "StructuredMessage",  "code": 200,  "body": {    "text": "This is the message from the client",    "direction": "Inbound",    "id": "00000000-0000-0000-0000-000000000000",    "channel": {      "time": "2020-09-30T22:53:34.962Z",      "messageId": "00000000-0000-0000-0000-000000000000"    },    "type": "Text",    "content": [],    "metadata": {      "correlationId": "00000000-0000-0000-0000-000000000000"    }  }}

Hi,

I have migrated from WebChat Guest API ("https://developer.genesys.cloud/commdigital/digital/webchat/guestchat") to WebMessaging Guest API ("https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi"). With WebChat Guest API I had/received information about  "conversation Id" from Genesys Cloud. But when I have migrated to WebMessaging Guest API I have discovered that Genesys Cloud doesn't send this information in the websocket events, I only receive the "message id".

My question is if is it possible to get the "conversation id" using the "message id" consulting any Genesys Cloud API (messaging, conversation, analytics,....)?

Thanks

    Hi,

    In fact, that "id" is another "message id". 

    This is a real message what i receive from Genesys Cloud with WebMessaging Guest API:

{
    "type":"message"
    "class":"StructuredMessage"
    "code":200
    "body":
    {
        "text":"Byeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!"
        "direction":"Inbound"
        "id":"313c085e01f37d9759833bf35bd707ed"
        "channel":
        {
            "time":"2023-10-20T08:10:11.450Z"
            "messageId":"5f8e8e4e-932b-4a82-9946-8bd8751dd8db"
            "metadata":
            {
                "customAttributes":
                {
                    "name":"John"
                    "department":"sales"
                    "property_type":"apartment"
                    "device":"mobile"
                    "customerAccountId":"6b98eae4-7189-46ba-8cd9-3e360951408d"
                    "customerName":"John Doe"
                    "displayName":"Dow"
                    "firstName":"Don"
                    "lastName":"John"
                    "email":"test@company.com"
                    "phoneNumber":"0034666666666"
                }
            }
        }
        "type":"Text"
        "metadata":{"correlationId":"a24ed148-0342-4704-b95f-45a4fec656d8"}
    }
}

But if I subscribe to the Queue start Customer Events I receive an event where you can see that that "id" is inside the "messages/message"  section:

{
 "participants": [
  {
   "messages": [
    {
     "message": {
      "id": "313c085e01f37d9759833bf35bd707ed"
     },
     "messageTime": "2023-10-20T08:10:12.069Z",
     "messageSegmentCount": 1,
     "messageStatus": "received",
     "messageMetadata": {
      "type": "Text"
     }
    }
   ],
   "type": "webmessaging",
   "id": "e1d3a3d6-7600-4b03-b3c4-442eafc7a814",
   "connectedTime": "2023-10-20T08:10:12.082Z",
   "purpose": "customer",
   "state": "connected",
   "initialState": "connected",
   "direction": "inbound",
   "held": false,
   "wrapupRequired": false,
   "queue": {
    "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
   },
   "attributes": {
                    "name":"John"
                    "department":"sales"
                    "property_type":"apartment"
                    "device":"mobile"
                    "customerAccountId":"6b98eae4-7189-46ba-8cd9-3e360951408d"
                    "customerName":"John Doe"
                    "displayName":"Dow"
                    "firstName":"Don"
                    "lastName":"John"
                    "email":"test@company.com"
                    "phoneNumber":"0034666666666"
   },
   "provider": "PureCloud Messaging",
   "peer": "31ab34d2-6666-4e96-996d-e8f3f2265e10",
   "mediaRoles": [
    "full"
   ]
  },
  {
   "messages": [
    {
     "message": {
      "id": "d2bc11cc6972847a44189980a740c621"
     },
     "messageTime": "2023-10-20T08:10:12.694Z",
     "messageSegmentCount": 1,
     "messageStatus": "sent",
     "messageMetadata": {
      "type": "Text"
     }
    }
   ],
   "type": "webmessaging",
   "id": "aeda09d7-dde3-4943-8328-84e0807be250",
   "connectedTime": "2023-10-20T08:10:12.114Z",
   "endTime": "2023-10-20T08:10:12.876Z",
   "purpose": "workflow",
   "state": "disconnected",
   "initialState": "connected",
   "direction": "inbound",
   "disconnectType": "transfer",
   "held": false,
   "wrapupRequired": false,
   "attributes": {},
   "provider": "PureCloud Messaging",
   "peer": "f9cd8987-74b9-4011-a6ec-4cac83d5b50c"
  },
  {
   "type": "webmessaging",
   "id": "a5661f62-0ae7-474e-b211-c41632b52721",
   "connectedTime": "2023-10-20T08:10:12.969Z",
   "purpose": "acd",
   "state": "connected",
   "initialState": "connected",
   "direction": "inbound",
   "held": false,
   "wrapupRequired": false,
   "queue": {
    "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
   },
   "attributes": {},
   "provider": "PureCloud Messaging",
   "conversationRoutingData": {
    "queue": {
     "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
    },
    "language": {},
    "priority": 0
   },
   "peer": "f9cd8987-74b9-4011-a6ec-4cac83d5b50c"
  }
 ],
 "id": "67ae9a26-a87b-4688-a5bd-74b56d1b8e79"
}

Regards

Hello Eduardo,

I've only used the Javascript APIs but I would assume that ID in the response is the conversationId, or this is not the case?

{  "type": "response",  "class": "StructuredMessage",  "code": 200,  "body": {    "text": "This is the message from the client",    "direction": "Inbound",    "id": "00000000-0000-0000-0000-000000000000",    "channel": {      "time": "2020-09-30T22:53:34.962Z",      "messageId": "00000000-0000-0000-0000-000000000000"    },    "type": "Text",    "content": [],    "metadata": {      "correlationId": "00000000-0000-0000-0000-000000000000"    }  }}

Hi,

I have migrated from WebChat Guest API ("https://developer.genesys.cloud/commdigital/digital/webchat/guestchat") to WebMessaging Guest API ("https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi"). With WebChat Guest API I had/received information about  "conversation Id" from Genesys Cloud. But when I have migrated to WebMessaging Guest API I have discovered that Genesys Cloud doesn't send this information in the websocket events, I only receive the "message id".

My question is if is it possible to get the "conversation id" using the "message id" consulting any Genesys Cloud API (messaging, conversation, analytics,....)?

Thanks

You'd might wanna post this in the developer forum https://developer.genesys.cloud/forum/

Although I'm very curious I that have the ability to test this at the moment :)

    Hi,

    In fact, that "id" is another "message id". 

    This is a real message what i receive from Genesys Cloud with WebMessaging Guest API:

{
    "type":"message"
    "class":"StructuredMessage"
    "code":200
    "body":
    {
        "text":"Byeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!"
        "direction":"Inbound"
        "id":"313c085e01f37d9759833bf35bd707ed"
        "channel":
        {
            "time":"2023-10-20T08:10:11.450Z"
            "messageId":"5f8e8e4e-932b-4a82-9946-8bd8751dd8db"
            "metadata":
            {
                "customAttributes":
                {
                    "name":"John"
                    "department":"sales"
                    "property_type":"apartment"
                    "device":"mobile"
                    "customerAccountId":"6b98eae4-7189-46ba-8cd9-3e360951408d"
                    "customerName":"John Doe"
                    "displayName":"Dow"
                    "firstName":"Don"
                    "lastName":"John"
                    "email":"test@company.com"
                    "phoneNumber":"0034666666666"
                }
            }
        }
        "type":"Text"
        "metadata":{"correlationId":"a24ed148-0342-4704-b95f-45a4fec656d8"}
    }
}

But if I subscribe to the Queue start Customer Events I receive an event where you can see that that "id" is inside the "messages/message"  section:

{
 "participants": [
  {
   "messages": [
    {
     "message": {
      "id": "313c085e01f37d9759833bf35bd707ed"
     },
     "messageTime": "2023-10-20T08:10:12.069Z",
     "messageSegmentCount": 1,
     "messageStatus": "received",
     "messageMetadata": {
      "type": "Text"
     }
    }
   ],
   "type": "webmessaging",
   "id": "e1d3a3d6-7600-4b03-b3c4-442eafc7a814",
   "connectedTime": "2023-10-20T08:10:12.082Z",
   "purpose": "customer",
   "state": "connected",
   "initialState": "connected",
   "direction": "inbound",
   "held": false,
   "wrapupRequired": false,
   "queue": {
    "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
   },
   "attributes": {
                    "name":"John"
                    "department":"sales"
                    "property_type":"apartment"
                    "device":"mobile"
                    "customerAccountId":"6b98eae4-7189-46ba-8cd9-3e360951408d"
                    "customerName":"John Doe"
                    "displayName":"Dow"
                    "firstName":"Don"
                    "lastName":"John"
                    "email":"test@company.com"
                    "phoneNumber":"0034666666666"
   },
   "provider": "PureCloud Messaging",
   "peer": "31ab34d2-6666-4e96-996d-e8f3f2265e10",
   "mediaRoles": [
    "full"
   ]
  },
  {
   "messages": [
    {
     "message": {
      "id": "d2bc11cc6972847a44189980a740c621"
     },
     "messageTime": "2023-10-20T08:10:12.694Z",
     "messageSegmentCount": 1,
     "messageStatus": "sent",
     "messageMetadata": {
      "type": "Text"
     }
    }
   ],
   "type": "webmessaging",
   "id": "aeda09d7-dde3-4943-8328-84e0807be250",
   "connectedTime": "2023-10-20T08:10:12.114Z",
   "endTime": "2023-10-20T08:10:12.876Z",
   "purpose": "workflow",
   "state": "disconnected",
   "initialState": "connected",
   "direction": "inbound",
   "disconnectType": "transfer",
   "held": false,
   "wrapupRequired": false,
   "attributes": {},
   "provider": "PureCloud Messaging",
   "peer": "f9cd8987-74b9-4011-a6ec-4cac83d5b50c"
  },
  {
   "type": "webmessaging",
   "id": "a5661f62-0ae7-474e-b211-c41632b52721",
   "connectedTime": "2023-10-20T08:10:12.969Z",
   "purpose": "acd",
   "state": "connected",
   "initialState": "connected",
   "direction": "inbound",
   "held": false,
   "wrapupRequired": false,
   "queue": {
    "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
   },
   "attributes": {},
   "provider": "PureCloud Messaging",
   "conversationRoutingData": {
    "queue": {
     "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
    },
    "language": {},
    "priority": 0
   },
   "peer": "f9cd8987-74b9-4011-a6ec-4cac83d5b50c"
  }
 ],
 "id": "67ae9a26-a87b-4688-a5bd-74b56d1b8e79"
}

Regards

Hello Eduardo,

I've only used the Javascript APIs but I would assume that ID in the response is the conversationId, or this is not the case?

{  "type": "response",  "class": "StructuredMessage",  "code": 200,  "body": {    "text": "This is the message from the client",    "direction": "Inbound",    "id": "00000000-0000-0000-0000-000000000000",    "channel": {      "time": "2020-09-30T22:53:34.962Z",      "messageId": "00000000-0000-0000-0000-000000000000"    },    "type": "Text",    "content": [],    "metadata": {      "correlationId": "00000000-0000-0000-0000-000000000000"    }  }}

Hi,

I have migrated from WebChat Guest API ("https://developer.genesys.cloud/commdigital/digital/webchat/guestchat") to WebMessaging Guest API ("https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi"). With WebChat Guest API I had/received information about  "conversation Id" from Genesys Cloud. But when I have migrated to WebMessaging Guest API I have discovered that Genesys Cloud doesn't send this information in the websocket events, I only receive the "message id".

My question is if is it possible to get the "conversation id" using the "message id" consulting any Genesys Cloud API (messaging, conversation, analytics,....)?

Thanks

Thanks Jan!!!

You'd might wanna post this in the developer forum https://developer.genesys.cloud/forum/

Although I'm very curious I that have the ability to test this at the moment :)

    Hi,

    In fact, that "id" is another "message id". 

    This is a real message what i receive from Genesys Cloud with WebMessaging Guest API:

{
    "type":"message"
    "class":"StructuredMessage"
    "code":200
    "body":
    {
        "text":"Byeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!"
        "direction":"Inbound"
        "id":"313c085e01f37d9759833bf35bd707ed"
        "channel":
        {
            "time":"2023-10-20T08:10:11.450Z"
            "messageId":"5f8e8e4e-932b-4a82-9946-8bd8751dd8db"
            "metadata":
            {
                "customAttributes":
                {
                    "name":"John"
                    "department":"sales"
                    "property_type":"apartment"
                    "device":"mobile"
                    "customerAccountId":"6b98eae4-7189-46ba-8cd9-3e360951408d"
                    "customerName":"John Doe"
                    "displayName":"Dow"
                    "firstName":"Don"
                    "lastName":"John"
                    "email":"test@company.com"
                    "phoneNumber":"0034666666666"
                }
            }
        }
        "type":"Text"
        "metadata":{"correlationId":"a24ed148-0342-4704-b95f-45a4fec656d8"}
    }
}

But if I subscribe to the Queue start Customer Events I receive an event where you can see that that "id" is inside the "messages/message"  section:

{
 "participants": [
  {
   "messages": [
    {
     "message": {
      "id": "313c085e01f37d9759833bf35bd707ed"
     },
     "messageTime": "2023-10-20T08:10:12.069Z",
     "messageSegmentCount": 1,
     "messageStatus": "received",
     "messageMetadata": {
      "type": "Text"
     }
    }
   ],
   "type": "webmessaging",
   "id": "e1d3a3d6-7600-4b03-b3c4-442eafc7a814",
   "connectedTime": "2023-10-20T08:10:12.082Z",
   "purpose": "customer",
   "state": "connected",
   "initialState": "connected",
   "direction": "inbound",
   "held": false,
   "wrapupRequired": false,
   "queue": {
    "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
   },
   "attributes": {
                    "name":"John"
                    "department":"sales"
                    "property_type":"apartment"
                    "device":"mobile"
                    "customerAccountId":"6b98eae4-7189-46ba-8cd9-3e360951408d"
                    "customerName":"John Doe"
                    "displayName":"Dow"
                    "firstName":"Don"
                    "lastName":"John"
                    "email":"test@company.com"
                    "phoneNumber":"0034666666666"
   },
   "provider": "PureCloud Messaging",
   "peer": "31ab34d2-6666-4e96-996d-e8f3f2265e10",
   "mediaRoles": [
    "full"
   ]
  },
  {
   "messages": [
    {
     "message": {
      "id": "d2bc11cc6972847a44189980a740c621"
     },
     "messageTime": "2023-10-20T08:10:12.694Z",
     "messageSegmentCount": 1,
     "messageStatus": "sent",
     "messageMetadata": {
      "type": "Text"
     }
    }
   ],
   "type": "webmessaging",
   "id": "aeda09d7-dde3-4943-8328-84e0807be250",
   "connectedTime": "2023-10-20T08:10:12.114Z",
   "endTime": "2023-10-20T08:10:12.876Z",
   "purpose": "workflow",
   "state": "disconnected",
   "initialState": "connected",
   "direction": "inbound",
   "disconnectType": "transfer",
   "held": false,
   "wrapupRequired": false,
   "attributes": {},
   "provider": "PureCloud Messaging",
   "peer": "f9cd8987-74b9-4011-a6ec-4cac83d5b50c"
  },
  {
   "type": "webmessaging",
   "id": "a5661f62-0ae7-474e-b211-c41632b52721",
   "connectedTime": "2023-10-20T08:10:12.969Z",
   "purpose": "acd",
   "state": "connected",
   "initialState": "connected",
   "direction": "inbound",
   "held": false,
   "wrapupRequired": false,
   "queue": {
    "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
   },
   "attributes": {},
   "provider": "PureCloud Messaging",
   "conversationRoutingData": {
    "queue": {
     "id": "903acbf6-012f-4652-a117-af56eaf2ceaa"
    },
    "language": {},
    "priority": 0
   },
   "peer": "f9cd8987-74b9-4011-a6ec-4cac83d5b50c"
  }
 ],
 "id": "67ae9a26-a87b-4688-a5bd-74b56d1b8e79"
}

Regards

Hello Eduardo,

I've only used the Javascript APIs but I would assume that ID in the response is the conversationId, or this is not the case?

{  "type": "response",  "class": "StructuredMessage",  "code": 200,  "body": {    "text": "This is the message from the client",    "direction": "Inbound",    "id": "00000000-0000-0000-0000-000000000000",    "channel": {      "time": "2020-09-30T22:53:34.962Z",      "messageId": "00000000-0000-0000-0000-000000000000"    },    "type": "Text",    "content": [],    "metadata": {      "correlationId": "00000000-0000-0000-0000-000000000000"    }  }}

Hi,

I have migrated from WebChat Guest API ("https://developer.genesys.cloud/commdigital/digital/webchat/guestchat") to WebMessaging Guest API ("https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi"). With WebChat Guest API I had/received information about  "conversation Id" from Genesys Cloud. But when I have migrated to WebMessaging Guest API I have discovered that Genesys Cloud doesn't send this information in the websocket events, I only receive the "message id".

My question is if is it possible to get the "conversation id" using the "message id" consulting any Genesys Cloud API (messaging, conversation, analytics,....)?

Thanks