Genesys Cloud - Developer Community!

Hi,

We are currently doing the integration with Web messaging guest API (https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi) using web-messaging-sdk-java (https://mypurecloud.github.io/web-messaging-sdk-java/).

I'm looking for an option to check the health status for this API ?

We are already checking the health of a websocket connection. What we are looking is to check the availability status for web messaging API.

Thanks,

Amal

You are looking for https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#check-the-health-of-a-websocket-connection

it's available in the sdk https://mypurecloud.github.io/web-messaging-sdk-java/SendEchoRequest

it's subject to this limit : 

You can use it when you didn't send nor received something on the websocket for a while, it's advised to not use it too frequently

There is no other method to check the availability status of the API

Regards,

Laurent

Hi Laurent Rustuel ,

Thanks for the message.

We already use https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#check-the-health-of-a-websocket-connection for keeping the websocket connection alive within the limit.

What I was looking for was to check the availability status of the API.

Thanks for the input.

Regards,

Amal

------------------------------
Amal Joshy
------------------------------