Chad_Cleveland | 2022-09-15 16:25:24 UTC | #1
Hello, We are working on a web messaging experience and are wondering how to get participant name into Genesys.
I am unable to find this in the Web Messaging Guest API docs.
Any help will be greatly appreciated. Thank you CHAD
Angelo_Cicchitto | 2022-09-15 17:19:05 UTC | #2
Hi Chad - that name should come from the associated record in External Contacts. Typically you would capture end-user's name via conversational Bot and update the corresponding contact record via Architect/APIs. We are planning to make this process easier.
Chad_Cleveland | 2022-09-15 17:42:32 UTC | #3
Thank you for the info. How do we connect to an associated record in External Contacts. I cannot find how to connect an external contact to a web messaging session via the web messaging guest API.
Thank you
tim.smith | 2022-10-05 19:29:50 UTC | #4
I believe you would use the External Contacts flow actions to assign an external contact based on data that has been provided by the user (or your web page) when initiating the chat.
mohannad_haddad | 2022-09-22 21:03:15 UTC | #5
Dear Tim, that was very useful , can you please share with us an example of how to perform this idea in bot flow
system | 2022-10-22 21:03:27 UTC | #6
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