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Hello Team,

Is there a way to check for hour of operation before Agent transfers a Web Message from Queue A to Queue B? or display somewhere?

Thank you,

Hi Tausif,

There is no native agent-side validation during the transfer itself to automatically block/show queue operating hours before transferring a web messaging interaction.

One approach I've seen work well is using a Script combined with a Data Action.

The idea is:

• the agent selects the target queue from a dropdown in the script
• the script calls a Data Action
• the Data Action queries the target queue's routing/operating hours through the API
• the script displays something like:
  "Queue Open"
  "Queue Closed"
  "Closing in X minutes"

Based on the result, the agent can decide whether to proceed with the transfer.

This gives much better visibility operationally and avoids blind transfers to closed queues.

You could even make the script dynamically filter available queues based on business hours if needed.