Chester_Bennington | 2022-12-23 10:16:57 UTC | #1
Hi, I configured the avatar in the Purecloud，but websocket did not return
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Angelo_Cicchitto | 2023-01-12 21:16:22 UTC | #2
Hello @Chester_Bennington are you trying to render the avatar in our native Messenger client? Please ensure that Agent Avatar is added on the "Agent Image" tab: this is hosting the public-facing image, as opposed to "Profile Picture" tab, which is hosting the internal employee Avatar visible in Agent-UI (what you have posted above).
Lex_Yang | 2023-01-19 16:01:28 UTC | #3
Hi @Angelo_Cicchitto, we are using our own messenger client with web messaging guest API. Is it still possible?
Angelo_Cicchitto | 2023-01-19 16:09:56 UTC | #4
Yes, both image & name are provided at Guest API level, see example here: https://developer.genesys.cloud/commdigital/digital/webmessaging/websocketapi#outbound-message---plain-text
Lex_Yang | 2023-01-19 16:15:26 UTC | #5
@Angelo_Cicchitto From the screenshot Chester provided on first post, what the reason could be that it didn't return nick name or image?
"from": { "nickname": "Agent nickname", "image": "https://url.to.agent.avatar" }
Angelo_Cicchitto | 2023-01-19 20:49:54 UTC | #6
The feature needs to be manually enabled in Admin UI for your Messenger Configuration: it's available as Beta, so if you want to join Beta, please fill out the form in the corresponding Idea: https://genesyscloud.ideas.aha.io/ideas/DIG-I-116
system | 2023-02-18 20:50:17 UTC | #7
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