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Web Messaging - Send information to front end without sending a message

  • 1.  Web Messaging - Send information to front end without sending a message

    Posted 11 hours ago
    Edited by Dan Gilmour 10 hours ago

    Edit:  Accidental dupe, ignore

    I want to send information from the Architect flow (in this case in-queue message flow, but maybe others later) so that I can display the queue position and estimated wait time before the user gets to the chat.  I can use the database get command or subscribe to database updates through the SDK, but I have no way to update the customAttributes in Architect.

    Any suggestions on how I can update customAttributes, or otherwise update data in Architect so that the front end can subscribe to it?


    #Architect

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    Dan Gilmour
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