Prem_Venkatesh | 2023-09-05 09:06:49 UTC | #1
Hi There,
In the digital bot flow, we use slots to collect customer information for contact numbers. The slot type is set to regular expression so that 10 10-digit Phone number is validated.
We do have other slots that are set to built-in:any that follow the phone number slot in the digital flow.
The problem is, that if the users are unable to provide the 10-digit phone number, after the maximum number of no-match retries, the bot recognises it as a failure event and follows the handover event handling configuration settings. It doesn't follow to the next slot.
Is it possible after the no-match retries to move it to the next ask-for slot? (with validation in place) and not going through the event handling process when no match retries are exhausted
system | 2023-10-05 09:07:43 UTC | #2
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