Genesys Cloud - Main

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>  

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>  

Hello @Rui Tomás - please avoid clearing localStorage directly, but rather use our native Messenger command to clear the necessary browser storage entries, using Messenger.clear command: this is a safer approach, so that if we were to change storage location in future, we can guarantee backward compatibility. Additionally, this will limit clearing only Genesys related entries, without disrupting other localStorage variables that may be needed for your website.

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>  

Hello @Rui Tomás - please avoid clearing localStorage directly, but rather use our native Messenger command to clear the necessary browser storage entries, using Messenger.clear command: this is a safer approach, so that if we were to change storage location in future, we can guarantee backward compatibility. Additionally, this will limit clearing only Genesys related entries, without disrupting other localStorage variables that may be needed for your website.

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>