Genesys Cloud - Main

Hi!

We need to clear the session conversation/history every time we close the browser.
When we use the chat widget on public devices, we need to grant that the next user dont see the previous conversation.

I know that we have the "Clear Conversation" option on messenger cfg but we need an automatic way of do it in case the user forgot to use the bin icon.

Can we add some code to load script to force a new session without previous history?
How can this be done?

Thks in advanced!

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>  

Hi!

We need to clear the session conversation/history every time we close the browser.
When we use the chat widget on public devices, we need to grant that the next user dont see the previous conversation.

I know that we have the "Clear Conversation" option on messenger cfg but we need an automatic way of do it in case the user forgot to use the bin icon.

Can we add some code to load script to force a new session without previous history?
How can this be done?

Thks in advanced!

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>  

Hi!

We need to clear the session conversation/history every time we close the browser.
When we use the chat widget on public devices, we need to grant that the next user dont see the previous conversation.

I know that we have the "Clear Conversation" option on messenger cfg but we need an automatic way of do it in case the user forgot to use the bin icon.

Can we add some code to load script to force a new session without previous history?
How can this be done?

Thks in advanced!

Hello @Rui Tomás - please avoid clearing localStorage directly, but rather use our native Messenger command to clear the necessary browser storage entries, using Messenger.clear command: this is a safer approach, so that if we were to change storage location in future, we can guarantee backward compatibility. Additionally, this will limit clearing only Genesys related entries, without disrupting other localStorage variables that may be needed for your website.

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>  

Hi!

We need to clear the session conversation/history every time we close the browser.
When we use the chat widget on public devices, we need to grant that the next user dont see the previous conversation.

I know that we have the "Clear Conversation" option on messenger cfg but we need an automatic way of do it in case the user forgot to use the bin icon.

Can we add some code to load script to force a new session without previous history?
How can this be done?

Thks in advanced!

Hello @Rui Tomás - please avoid clearing localStorage directly, but rather use our native Messenger command to clear the necessary browser storage entries, using Messenger.clear command: this is a safer approach, so that if we were to change storage location in future, we can guarantee backward compatibility. Additionally, this will limit clearing only Genesys related entries, without disrupting other localStorage variables that may be needed for your website.

Found a solution. Adding this script to the webpage:

<script>
  // Function to clear local storage and specific cookies
  function clearSessionData() {
    // Clear local storage
    localStorage.clear();

    // Clear specific cookie
                document.cookie = "messenger-session=; expires=Thu, 01 Jan 1970 00:00:00 UTC; path=/;";
  }

        // Call the function on page load to reset session data
  window.onload = function() {
        clearSessionData();
  }
</script>  

Hi!

We need to clear the session conversation/history every time we close the browser.
When we use the chat widget on public devices, we need to grant that the next user dont see the previous conversation.

I know that we have the "Clear Conversation" option on messenger cfg but we need an automatic way of do it in case the user forgot to use the bin icon.

Can we add some code to load script to force a new session without previous history?
How can this be done?

Thks in advanced!