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  • 1.  Web Messenger Disconnect Behavior

    Posted 09-22-2023 14:50

    is there a way to configure web messenger to disconnect interactions if the user closes their browser or the chat window?


    Nichole Conway
    State of Missouri

  • 2.  RE: Web Messenger Disconnect Behavior

    Top 25 Contributor
    Posted 09-23-2023 21:10

    Hey Nicole, 

    Not as current - though I have implemented an app/plugin that helps when a customer is no longer there. Part of this app will understand when a message is sent to a customer when they are no longer there, send a pre-defined message and then disconnect the web message automatically sending the agent into ACW. We have seen a significant uplift in reductions to AHT and overall availability to other customers by using this. This is a bit of a shameless plug though - as I have built this. 

    Let me know if you would like some more info would be happy to set up a call. 

    Lawrence Drayton
    Prvidr Pty Ltd

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