LouisDAmbrosio | 2022-10-18 18:05:31 UTC | #1
Hello,
When testing web messenger, we observed a behavior that seems off.
We are using a bot to ask the customers about their inquiries. In the instance when the customer does not reply to the bot, we thought the interaction would expire after 72 hours since it has been inactive and the customer did not engage with the bot. However, we observed that once the 72 hours kick in, the interaction is being routed to the queue.
Is that an expected behavior? How to prevent this from happening?
Brad_Murlin | 2022-11-08 16:54:44 UTC | #2
When the 72 hour timer expires the interaction leaves the bot flow and goes back to the Inbound Message flow - do you have anything in this flow that transfers people to the queue? Also check your flow 'event handling' for error pathways that might be sending stale chats to the queue.
system | 2022-11-18 16:07:39 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 16766